My Personal Guarantee:
The buck stops with me. I am personally accountable for the quality of all projects and
control the oversight of each one.
Pamela L. Ellis, Owner
Your trust in us is extremely important! You need to know that you can rely on us to do
exactly what we are paid to do; having policies in place to assure optimum satisfaction is paramount to the success of our business. And yours.
Communication is key and critical, therefore the processes we have developed to ensure
all of your unique needs are met are strictly adhered to. What you expect from us and
what we expect from you to create a perfect partnership is clearly outlined in writing;
our metrics are based upon the SMART methodology:
Specific: The objective is clear and explains exactly what’s expected.
Measurable: Concrete measurements to assess our progress to determine we're meeting it.
Attainable: If your objective is realistic, we will achieve it.
Realistic: The objective has to be guided by our available resources.
Time-bound: A time frame of expected achievement.
It is understood that Omega-Manda Outsource Solutions may have access to your or your customers' confidential information. To ensure the protection and preservation of such, we agree and are bound