My Personal Guarantee:

The buck stops with me. I am personally accountable for the quality of all projects and

control the oversight of each one.

Pamela L. Ellis, Owner

Your trust in us is extremely important! You need to know that you can rely on us to do

exactly what we are paid to do; having policies in place to assure optimum satisfaction is paramount to the success of our business.  And yours.

Communication is key and critical, therefore the processes we have developed to ensure

all of your unique needs are met are strictly adhered to.  What you expect from us and

what we expect from you to create a perfect partnership is clearly outlined in writing;

our metrics are based upon the SMART methodology: 

  • Specific: The objective is clear and explains exactly what’s expected.

  • Measurable: Concrete measurements to assess our progress to determine we're meeting it.

  • Attainable: If your objective is realistic, we will achieve it.

  • Realistic: The objective has to be guided by our available resources. 

  • Time-bound: A time frame of expected achievement. 

Confidentiality Statement

It is understood that Omega-Manda Outsource Solutions may have access to your or your customers' confidential information. To ensure the protection and preservation of such, we agree and are bound

by this agreement that all technical and business information relating to proprietary leads, trade secrets, existing and/or contemplated products and services, research development, production costs,

profit and loss information, other finances and financial projections and actuals; previous, potential, current and new customers; previous, potential, current and new employees as well as marketing

and advertising strategies, and current or future business plans and models, will not be disclosed

unless we are required to do so by law.