My Personal Guarantee:
The buck stops with me. I am personally accountable for the quality of all
projects and control the oversight of each one.
Your trust is extremely important! Having policies - best practices - in place to assure optimum
satisfaction is paramount to the success of my business. And yours.
Communication is key and critical, therefore processes that have been developed are
strictly adhered to ensure all of your unique needs are met. To create a perfect partnership,
what you expect and what I expect is clearly outlined in writing using
definitive metrics based upon the SMART methodology:
Specific: The objective is clear and explains exactly what’s expected.
Measurable: Concrete measurements to assess progress to determine goals are being met.
Attainable: If your objective is realistic, it will be achieved.
Realistic: The objective has to be guided by available resources.
Time-bound: A time frame of expected achievement.
It is understood that I may be privy to your or your customers'
confidential information. To ensure the protection and preservation of such, I accept and am bound