My Personal Guarantee:
The buck stops with me. I am personally accountable for the quality of all
projects and control the oversight of each one.
Pamela L. Ellis, Owner
Your trust is extremely important! Having policies - best practices - in place to assure optimum
satisfaction is paramount to the success of the Omega-Manda brand. And yours.
Communication is key and critical, therefore processes that have been developed are
strictly adhered to ensure all of your unique needs are met. To create a perfect partnership,
what you expect and what we expect is clearly outlined in writing using
definitive metrics based upon the SMART methodology:
Specific: The objective is clear and explains exactly what’s expected.
Measurable: Concrete measurements to assess progress to determine goals are being met.
Attainable: If your objective is realistic, it will be achieved.
Realistic: The objective has to be guided by available resources.
Time-bound: A time frame of expected achievement.
It is understood that Omega-Manda may be privy to your or your customers'
confidential information. To ensure the protection and preservation of such, it is agreed to and bound